Return & Refund Policy

Time Limited

A full refund will be granted only if a product purchase has been made directly from the company within 14 calendar days from the date it was purchased.




Enagic Kangen Water Equipment L.L.C.’s will refund the total amount after excluding the shipping & bank cost. Cost of shipping & bank charges will be deducted from the amount of refund.




Should the purchaser wish to proceed with the refund, he/she is required to send a request via e-mail to the company Customer Service Executive cs1@enagic.ae. For a “Sale Cancellation Form” complete and signed with subject line of request cancellation including the date of the order and purchaser’s name. (e.g. Request Cancellation 01/01/2017 JOHN SMITH)

T&C

Machine returns must be NEW & UNUSED and in the original packing and with all warranty cards, manuals and accessories. The purchaser is responsible for all shipping & charges, it is the buyer’s responsibility to return the product safety and securely. Shipping & bank costs are non-refundable.




New and unused means that there are no scratches, marks or blemishes on the item, lost or stolen parts, damage due to personal use, misuse or negligence. we do not accept a return of any item with any indication that it has been used. Machine is considered used once the protective seal has been altered, removed and nullified by opening the box.